Returns and Refunds

Though we are sure you’ll love our products, we do understand that sometimes you may change your mind and that's perfectly fine!

Hardware Box ANZ

Returning within 30 days due to change of Mind

The Hardware Box 30 Day Money Back Guarantee protects all purchases made from our website.

If you decide to return your item, we will provide a refund of the original purchase price (excluding the original shipping cost). Please note, you will have to pay for the return postage to our warehouse in Melbourne.

To request a refund, download and follow the return instructions in this form.

To ensure your return can be evaluated in a timely manner, please notify our team by emailing [e-mail] or phone [phone] before returning your item(s).

 It’s important for your item to be un-assembled and in original packaging to be eligible for return under the guarantee. 

If your item is damaged or faulty, please contact us for assistance.

Returning under warranty

To return product(s) due to defect or under warranty, please fill out the contact us with all the relevant details.

More details can be found in our Terms and Conditions

Mucheln UK

The Mucheln Box 30 Day Money Back Guarantee protects all purchases made from our website.

If you decide to return your item, we will provide a refund of the original purchase price. As we offer free shipping then of course no shipping costs are required to be refunded. Please also note that a re-stocking fee may apply.

To organise a return, simply contact us by using this form within 30 days of receiving your item at via our contact page and we will provide details on how to return the item and receive your refund.